“Don’t expect others to listen to what you have to say unless what you have to say is interesting to others.” – Michael Masterson
If You’re Trying to Impress Me, Don’t Do This He had been strongly recommended for the job. And so I was expecting a sharp, take-charge person. Instead, when I took his call, I got this: “I’ve been involved in strategically important roles with communications companies for 25 years. Throughout, I’ve focused on my core competencies, building brand recognition and interfaces with key personnel.” To which I mentally replied: “Huh?” He went on… “It’s been a personal paradigm of mine that quality control and dynamic leadership are essentials in today’s globalized business environment, and that’s what I feel I can bring to any company I work for.” I had already made an initial assessment: “This guy is full of shit.” But, knowing myself to be a person that often rushes to judgment, I tried to keep the conversation going. “So,” I said, “what, exactly, have you been doing all these years?” “Bringing in a bottom line and achieving optimal results have always been goals that resonated with me.” “That’s enough,” I thought. “I can’t take any more.” I opened and shut my desk drawer loudly to feign some sort of activity in my office. “I’m sorry to do this,” I said. “But I have to jump off the phone to handle an emergency. I enjoyed talking to you. I’ll be sure to look at your resume and get back to you if something comes up that meets your qualifications.” And with that, I bid farewell to this young man. And he, whether he knew it or not, bid farewell to any chance he had of ever working for me. In their book Why Business People Speak Like Idiots, authors Fugere, Hardaway, and Warshawsky say there are three reasons executives – and people applying for management positions – sometimes speak like this.- Their focus is on themselves, rather than on the person they’re speaking to. “When obscurity pollutes someone’s communications it’s often because the… goal is to impress and not to inform.”
- They fear using concrete language, because saying exactly what they mean can make it hard to wiggle out of commitments. “Liability scares [some people], so they add endless phrases to qualify [their] views, acknowledging everything from prevailing weather conditions to the 12 reasons we can’t make a decision now.”
- They want to elevate and even romanticize their thoughts and deeds, because they are afraid they aren’t impressive. They do so by using lofty language that disguises the mundane truth. They are afraid to appear ordinary. Their solution is to attempt to bamboozle everyone they speak with – and particularly those with power.
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