Listen to understand, not to respond…

Click here to learn about this very good technique for communicating well and deescalating conflict. I’ve heard versions of it many times over the years, and I always have the same reaction: I should do that!

But I don’t.

The Invention of the Zipper 

At some time, someone, matched up small pieces of metal, aligned them horizontally, attached a lever, and made the first zipper. Click here to read the whole story.